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Cochrane - FAQ

When does the community open?

This beautiful four storey community will open in the Fall of 2018.

How many of the suites will be available for Low Income Seniors, and what will their rent be?

122 suites are available for low to moderate income seniors.
A: Please see the table below.  All Rates are approximate.  DSL rates are determined by AHS.

Type Of Suite

Number of Suites

Rental Rates Per Month

ISL Suite

TBD

TBD

DSL Suite

108

$1992.00

1 Bedroom DSL Suite

14

$2195.00

Additional Person in Suite

 

$625.00

Additional DSL Person in Suite

 

$1992.00

Is there a choice in room size, layout?

There is a studio floor plan and a 1 bedroom floor plan.

Are appliances included?

Yes, there is a microwave and a beverage size fridge provided (no microwave in memory care suites.)

What services does the rent cover?

The Rental Rates include weekly light housekeeping, basic cable, power, heat and water, and three meals per day and snacks; weekly linen services. Extras would include telephone and personal laundry.  The Independent Supportive Living suites with full kitchens will be provided Dinner, with the option of adding other meals.

How often does the rent go up, and by how much?

Rental rates, if they change, would increase 1 time per year. Any increase for Designated Supportive Living suites is based on Alberta Health setting Long Term Care Room Rental Rates.

Tell us about the staffing. Who will be in charge of the building? Who will be caring for the residents and what type of care will they provide? What are their qualifications? Where did they receive their training?

There will be Certified Health Care Aides (HCA) providing most of the hands-on personal care such as bathing, grooming, dressing, toileting, medication assistance and other services to the residents.  Licensed Practical Nurses (LPN) will perform nursing care functions, such as injections, wound dressings, and any other tasks that do not fall within an HCA’s scope of practice.

The community will have an experienced Health Care Administrator managing the day-to-day operations. Support to the Administrator will be provided by Connecting Care (the Manager). Other employee care partners employed by Points West will assist with hospitality services, such as food services, housekeeping, and maintenance.

Alberta Health Services will provide Health Care Professionals for case management. The Case Manager, in collaboration with Team (resident and family/ guardian, LPN, HCAs), will develop the plan of care to meet the resident’s needs and oversee the implementation and evaluation of the plan. On Call services by Registered Nurses will be provided by the Alberta Health Services Home Care program.

Will this community have Home Care in the Independent Supportive Living suites?

Yes, Home Care services will be provided by Points West Living Health Care Aides (HCA) for residents assessed by Alberta Health Services. Case Management services will continue to be provided by Alberta Health Services.

Will this community have its own bus service for Doctor's appointments, a bank run, shopping etc. and will there be a fee to use this service?

There is currently no plan to purchase a bus.

What types of on-site Amenities will there be?

Hair Salon; Exercise Room; Spa Tub Room; Multi-Purpose Room; Church; Cottage Living Rooms; Cottage Kitchens; Laundry Rooms; Ample Parking; Patios; Courtyards (secure and non-secure); Walking Paths and Gardens.

Who provides the food? Does it come in frozen? Where is it prepared and by whom? Is there a dietician involved in the planning of the meals and special diets?

Points West Living provides home-made meals. We offer residents a variety of choices, allowing them to enjoy local favorites, familiar foods and specialties. Fresh fruits and vegetables are used when possible. All food is prepared fresh daily, on-site by employee care partners of Points West Living.  Employee care partners are trained in food preparation and handling. They prepare food based on a 9-week menu cycle. Menus are based on The Canada Food Guide and are approved by a Dietary Technologist. Special diets are available and managed on site including:  low sodium, low calorie, celiac, thickened, minced, pureed, and diabetic.

If the menus are pre-planned, what about holidays, special events, or requests?

While there is a 9-week menu cycle, there is always flexibility within that cycle. All menus are reviewed monthly with special consideration given for holidays; special events and occasions; as well as residents' requests.

Will there be a Physician on call?

No. Supportive Living is considered community based, not medical facility based. Residents would maintain their Physician in the community and would continue accessing physician services in same manner as before moving to Points West Living.

Who can reside at Points West Living? 

Points West Living – Designated Supportive Living:
The Designated Supportive Living residents will be assessed by Alberta Health Services through Coordinated Access for Points West Living. Inquiries on the assessment and placement process can be obtained by contacting the Alberta Health Services at 1-855-371-4122

Points West Living – Independent Supportive Living: (Phase 2 TBD)
The Independent Supportive Living suites are available to individuals wishing to have the services offered by Points West Living (safe environment, meals, housekeeping, recreation, 24/7 care partners). Please contact the office at 780-423-5959. Applications are available for download here.After application is completed, please fax to 780-451-0499; or scan and email to info@pointswestliving.com.