Levels of Care

Whether you are comfortable living independently, but would welcome a lighter load on the home front, or if you or your loved one(s) need extra help with daily personal care, we invite you to consider making Points West Living your home.

Independent Supportive Living
Designated Supportive Living (with Alberta Health Services)


Independent Supportive Living (ISL)

When cooking, cleaning, and maintaining the house and yard become burdensome, many older adults choose to move to an Independent Supportive Living Community (often referred to as a Retirement Community). There, they can enjoy a carefree independent retirement lifestyle.

At Points West Living, Independent Supportive Living (ISL) includes great food, lots opportunities to get involved, and the peace of mind that comes from living within a secure and caring community.

Independent Supportive Living Services include:

  • One nutritious freshly-cooked meal per day and snacks
  • Weekly light housekeeping and linen services
  • Daily wellness checks
  • An open invitation to join all recreational activities

Independent Supportive Living Suites include:

  • Full kitchen
  • In-suite washer-dryer
  • Maintenance
  • Grounds-keeping
  • 24-hour security

Optional services (may differ by location): additional meals and housekeeping services, personal laundry, internet, cable, telephone, hair styling, transportation, and parking.

Ready to Choose? Independent Supportive Living is arranged directly with the General Manager of your local Points West Living community. For more information check out our “Moving In With Us” web page, and the “Location” you are interested in.

Designated Supportive Living (DSL) and Memory Care

In partnership with Alberta Health Services as Designated Supportive Living DSL3, DSL4 & DSL4D

Adults living in Designated Supportive Living (DSL) need significant support for many aspects of daily living, such as preparing meals, bathing and grooming, but do not need care in a nursing home.  

The DSL program is offered in partnership with Alberta Health Services. Eligibility is determined through an assessment process by AHS. Then the resident can choose to move to Points West Living where the supports identified in the assessment are provided.

DSL suites are built in a cottage style configuration, with either 12 or 15 suites grouped together, and a common dining and living room, so that a smaller community of residents and their care partners can build supportive relationships. Suites include a kitchenette, as all meals and snacks are provided in the cottage kitchen.

Designated Supportive Living with Memory Care (DSL4 & DSL4D) offers DSL services in a secure cottage that accepts and supports the unique challenges of residents living with changed abilities.

Designated Supportive Living services include:

  • Personal care as determined by your Alberta Health Services individual care plan
  • All meals
  • Wellness checks
  • Plenty of recreational opportunities
  • Linen and housekeeping services

Optional services (may differ by location): personal laundry, internet, cable, telephone, hair styling, and transportation

Are you ready to start the process?

  • The first step is to call Alberta Health Services -
    and answer series of questions on the phone to register for Home Care.
  • After that, you will be assigned a AHS Continuing Care Case Manager in your community, who will guide you through the process, assist with Designated Supportive Living program and help to choose a seniors community to live in.

Additional resources:

Alberta Health Services Guide to Supportive Living


Photo credit: Ira Borromeo, a food services care partner at PWL Heritage House in VegrevilleIra was a winner of PWL yearly photo contest.