Red Deer - FAQ

When did the community open?

This beautiful 5 storey community accepted its first Residents in September 2016.

What is the rental cost? Is a damage deposit required?

Please see the table below.  All Rates are approximate.
Damage deposits are equal to one months’ rent.

Type Of Suite

Number of Suites

Rental Rates Per Month

ISL, 1 Bedroom,
580 sq. ft.



ISL, 1 Bedroom,
680 sq. ft.



ISL, 1 Bedroom,
785 sq. ft.



ISL, 2 Bedroom,
785 sq. ft.



ISL, 2 Bedroom,
900 sq. ft.



DSL, Studio



DSL, 1 Bedroom



Additional Person in Suite

1 or 2 Bedroom Only




Is there a choice in room size, layout?

There are three types of suites; Studio, 1 Bedroom & 2 Bedroom.  Various floor plans of each type are available. A number of ISL suites on the fifth floor include private balconies. DSL cottages include balconies off of each living and dining room. See floor plans

Are appliances included?

Yes, in the 1 & 2 Bedroom ISL suites, there is a full kitchen and in-suite washer/dryer.

In the Studio and 1 Bedroom DSL suites, there is a microwave, and small fridge. In Memory Care suites, microwaves and fridges are normally not provided.

What services does the rent cover?

In the 1 & 2 Bedroom ISL suites, the rental rate includes: One meal per day, weekly light housekeeping & linen service, recreational activities, power, heat and water. Additional expenses that are not included are: Telephone, cable, internet, assigned parking and personal laundry services.

In the Studio and 1 Bedroom DSL suites, the rental rate includes: Three meals per day plus snacks, weekly light housekeeping & linen service, recreational activities, power, heat and water. Additional expenses that are not included are: Telephone, cable, assigned parking and personal laundry services.

How often does the rent go up, and by how much?

Rental rates may increase once per year, with a minimum of one months’ notice. Any rent increase for Designated Supportive Living suites is based on Alberta Health adjusting their “Long Term Care Room Rental Rates” which occurs as of July 1st each year.

Is parking available?

Unassigned parking is available at no cost.  Assigned surface parking stall with plug-ins will be available for a monthly fee.

What security measures will be in place?

The community will be locked at all times. Residents will be provided with a fob for free access to the building. After hours visitors will need to be buzzed in by a staff care partner. We encourage residents to lock their suite doors when not at home.

Tell us about the staffing. Who will be in charge of the building? Who will be caring for the residents and what type of care will they provide? What are their qualifications? Where did they receive their training?

Operational support at Points West Living communities is provided by Connecting Care (2000) Inc. Resources are available in the areas of resident services, human resources, leadership and team building, and operations. The community will have a local experienced General Manager in charge of the day-to-day operations. Other members of staff (care partners) employed by Points West will specialize in hospitality services, such as developing recreational activities, meal preparation and delivery, housekeeping, administration or maintenance.

There will be Certified Health Care Aides (HCA) providing most of the hands-on personal care such as bathing, grooming, dressing, toileting, medication assistance and other services to the residents.  Licensed Practical Nurses (LPN) will perform nursing care functions, such as injections, wound dressings, and any other tasks that do not fall within an HCA’s scope of practice. Both HCA’s and LPN’s provide support 24/7.

Alberta Health Services will provide health care professionals for case management. The Case Manager, a Registered Nurse, in collaboration with the team (resident and family/guardian, LPN, HCA’s), will develop the plan of care to meet the resident’s needs and oversee the implementation and evaluation of the plan. On-Call services by Registered Nurses will be provided by the Alberta Health Services Home Care program.

Will the community have Home Care services in the ISL suites?

Yes. Home care services will be available for residents assessed by Alberta Health Services. Case Management services will be provided by Alberta Health Services.

Do couples need to live separately for one to get care?

No. Points West Living supports couples to stay together, if they choose to do so, whenever possible. Often a couple can be accommodated in a 1 Bedroom DSL Suite, or more care can be provided in an ISL Suite. Another option is to live in separate suites, but in the same community.

Do I need to give up my pet to move in?

No. Pets are very welcome to join you. They must be well behaved, well cared for, have all of their immunizations up-to-date, and be kept on a leash at all times in common areas. Pets can be a maximum of 35 lbs., and will be interviewed by the manager. A $500 pet deposit is required.

Will this community have its own bus service for Doctor's appointments, a bank run, shopping, etc. and will there be a fee to use this service?

There is currently no plan to purchase a bus. We will evaluate after opening the requirement for a bus based on the services available locally (Red Deer Transit, Action Bus, private transportation companies).

What types of Amenities will be included?

The building includes: A main floor multipurpose/dining room, family dining room, café, hair salon, exercise room, assisted bathing spas, reading room, multi-purpose/chapel room, guest suite, cottage living rooms, cottage kitchens and dining rooms, cottage laundry rooms, ample parking, patios, decks, and courtyards with walking paths and gardens. The main floor will also house a children’s daycare and one other commercial tenant.

Who provides the food? Does it come in frozen? Where is it prepared and by whom? Is there a dietician involved in the planning of the meals and special diets?

 Points West Living provides home-made meals. We offer residents a variety of choices, allowing them to enjoy local favorites, familiar foods and specialties. Fresh fruits and vegetables are used as often as possible. All food is prepared fresh daily, in-house by our care partners who are trained in food preparation and handling, and follow a 9 week menu cycle. Menus are based on the Canada Food Guide and are approved by a Dietary Technologist. Special diets can be accommodated, including - low sodium, low calorie, celiac, diabetic, and texture modified.

If the menus are pre-planned, what about holidays, special events, or requests?

While there is a 9 week menu cycle, there is always flexibility within that cycle. All menus are reviewed monthly with special consideration given for holidays; special events and occasions; as well as residents' comments and requests.

Will there be a Physician on call?

No. Supportive Living is a community based program, and not a medical facility such as a Long Term Care Centre. Residents will continue to see their own Doctor in the community in same manner as before moving to Points West Living Red Deer. Doctors can make home visits.

Who can live at Points West Living?

Points West Living – Independent Supportive Living:

The 25 Independent Supportive Living suites are available to individuals wishing to have the   services offered by Points West Living Red Deer (safe and social environment, meals, housekeeping, recreation, 24/7 staffing).We are currently taking applications. Completed applications can be faxed to (780) 451-0499; or scanned and emailed to info@pointswestliving.com with Red Deer indicated in the subject line.

Download Application Form

Points West Living – Designated Supportive Living:

The 114 Designated Supportive Living suites are available to individuals assessed by Alberta Health Services through Coordinated Access for Points West Living Red Deer.  Inquiries on the assessment and placement process can be obtained by contacting the Alberta Health Services Central Zone Continuing Care Access Centre at 1-855-371-4122.

Download a copy of the FAQ here