Cold Lake - FAQ

When did the site open?

This beautiful two storey community opened in the Fall of 2013.

What is the rental cost? Is a damage deposit required?

Please see the table below.  All Rates are approximate.
Damage deposits are equal to one months’ rent.

Independent Supportive Living

Independent Supportive Living is designed for adults and seniors who can benefit from some support services, but are able to continue a relatively independent lifestyle. These one bedroom or studio suites include a full kitchen.

Designated Supportive Living

Eligibility for Designated Supportive Living program is determined through an assessment process by Alberta Health Services. These suites are built in a cottage style configuration, with either 12 or 15 suites grouped together, and a common dining and living room. Suites include a kitchenette, as all meals and snacks are provided in the cottage kitchen.

Is there a choice in room size, layout?

There are two styles of suites; the 1-Bedroom, and the Bachelor Style.  There is only one layout in each of these style of suites.

Are appliances included?

Yes, in the 1-Bedroom suites, there is a 24” range, a microwave, and an apartment-sized fridge.  In the Bachelor Style suites, there is a microwave and a bar size fridge.

What services does the rent cover?

The Rental Rates include weekly light housekeeping, basic cable, power and water, and three meals per day with snacks. Personal laundry services are available (see price guide).

How often does the rent go up, and by how much?

Rental rates, if they change, would increase 1 time per year. Any increase for Designated Supportive Living suites is based on Alberta Health setting Long Term Care Room Rental Rates.

Tell us about the staffing. Who will be in charge of the building? Who will be caring for the tenants and what type of care will they provide? What are their qualifications? Where did they receive their training?

The site will have a Licensed Practical Nurse, registered with CLPNA, or an experienced Health Care Administrator managing the day-to-day operations, and will be supported by an On-Call Registered Nurse, and Physician. There will be an on-call Pharmacy as well. There will be Certified Health Care Aids trained at various Accredited Colleges within Alberta, providing most of the hands-on care to the residents such as bathing, grooming, dressing, toileting, medication administration and other services within their scope of practice. Licensed Practical Nurses will perform injections, wound dressings, and any other tasks that do not fall within an HCA’s scope of practice.

Will this site have its own bus service for Doctor's appointments, a bank run, shopping etc. and will there be a fee to use this service?

Handibus – this is a service offered by the City of Cold Lake and residents buy a bus pass from the city and call to book the time they need its services. Hours of operation are Mon-Sun 8:30 am-4:30 pm plus extra hours Friday night 4:30-9:30 pm.

What types of on-site Amenities will there be?

Hair Salon, Exercise Room, Multi-Purpose Room, Guest Room-1, Common Spaces, Ample Parking, Courtyards (secure and non-secure), Walking Paths and Gardens.

Who provides the food? Does it come in frozen? Where is it prepared and by whom? Is there a dietician involved in the planning of the meals and special diets?

Points West Living provides home-made meals. We offer residents a variety of choices, allowing them to enjoy local favourites, familiar foods and specialties. Fresh fruits and vegetables are used when possible. All food is prepared fresh daily, on-site by employee care partners of Points West Living Cold Lake. Staff are trained in food preparation and handling. They prepare food based on a 9-week menu cycle. Menus are based on The Canada Food Guide and are approved by a Dietary Technologist. Texture modified diets are available and managed on site.

If the menus are pre-planned, what about holidays, special events, or requests?

While there is a 9-week menu cycle, there is always flexibility within that cycle. All menus are reviewed monthly with special consideration given for holidays, special events and occasions, as well as residents' requests.

Will there be a Physician on call?

Points West Living will work with local physicians to partner in providing on site services. Residents are encouraged to maintain their current physicians.

Who can reside at Points West Living?

Points West Living – Designated Supportive Living:
The Designated Supportive Living residents will be assessed by Alberta Health Services through Coordinated Access for Points West Living. Talk with your current Home Care Case Manager, your family Doctor, or call the Alberta Health Services at 1-855-371-4122.

Points West Living – Independent Supportive Living:
The ISL suites are available to individuals wishing to have the services offered by Points West Living (safe environment, meals, housekeeping, recreation, 24/7 emergency staffing). Please contact the office at 780-639-1260 or email gm.coldlake@pointswestliving.com. Applications are available for download here.