Red Deer - FAQ

When did the community open?

This beautiful 5 storey community accepted its first Residents in September 2016. Phase 2 opened in 2021.

What is the rental cost? Is a damage deposit required?

Please see the table below. All Rates are approximate.
Damage deposits are equal to one month's rent.

Independent Supportive Living

Independent Supportive Living is designed for adults and seniors who can benefit from some support services, but are able to continue a relatively independent lifestyle. These one or two-bedroom suites include a full kitchen, built in washer/dryer, and a storage cage located on the same floor. Some have balconies. A social space for connecting and sharing common interests is also located on the 5th floor.

Type Of Suite Number of Suites Rental Rates Per Month
ISL, 1 Bedroom,
580 sq. ft.
18 $2460.00
ISL, 1 Bedroom,
680 sq. ft.
2 $2755.00
ISL, 1 Bedroom,
785 sq. ft.
2 $3135.00
ISL, 2 Bedroom,
785 sq. ft.
2 $3135.00
ISL, 2 Bedroom,
900 sq. ft.
1 $3470.00
Second Person in Suite   $450.00


Designated Supportive Living

Eligibility for Designated Supportive Living and Long-Term Care (LTC) program is determined through an assessment process by Alberta Health Services. These suites are built in a cottage style configuration, with either 12 or 15 suites grouped together, and a common dining and living room. Suites include a kitchenette, as all meals and snacks are provided in the cottage kitchen. Weekly light housekeeping, wellness checks, and plenty of recreational opportunities are also provided.

The Designated Supportive Living with Memory Care (DSL4-D) program offers the same services as above, in a secure cottage that accepts and supports the unique challenges of Residents living with changed abilities.

Designated Supportive Living Suite Number of Suites Rental Rates Per Month
DSL4, Studio 102 $2132.00
DSL, 1 Bedroom 3 $2457.00
DSL4-D, Studio 96 $2132.00
DSL4-D, 1 Bedroom 8 $2457.00
Additional Person in Suite 1 Bedroom Only $700.00
Long-Term Care 45 $70.10 per day
Alternate Level of Care 15 $70.10 per day


Is there a choice in room size, layout?

ISL suites: There are two types of suites, 1 Bedroom & 2 Bedroom. Various floor plans of each type are available, and a number of suites include private balconies. See floor plans.

DSL suites have a choice of Studio & 1 Bedroom. There are various floor plans of studio suites and one floor plan of the 1 Bedroom suite. An interior and north courtyard open from the main floor cottages, and on upper floors cottages include balconies off of each living and dining room. See floor plans.

Are appliances included?

ISL suites: yes, there is a full kitchen and in-suite washer/dryer.

DSL suites: In the Studio and 1 Bedroom DSL suites, there is a microwave, and small fridge. In Memory Care suites, microwaves and fridges are normally not provided.

What services does the rent cover?

In the 1 & 2 Bedroom ISL suites, the rental rate includes: One meal per day, weekly light housekeeping & linen service, recreational activities, power, heat and water. Additional expenses that are not included are: telephone, cable, internet, assigned parking and personal laundry services.

In the Studio and 1 Bedroom DSL suites, the rental rate includes: Three meals per day plus snacks, weekly light housekeeping & linen service, recreational activities, power, heat and water. Additional expenses that are not included are: Telephone, cable, assigned parking and personal laundry services.

How often does the rent go up, and by how much?

Any rent increase for Designated Supportive & Long-Term Care Room Rental Rates which occurs as of July 1st each year as per Alberta Health.

Is parking available?

Unassigned parking is available at no cost.  Assigned surface parking stall with plug-ins will be available for a monthly fee.

What security measures will be in place?

The community is locked at all times. After hours visitors can be buzzed in by the resident, or welcomed by an employee care partner. We encourage residents to lock their suite doors when not at home.

DSL4 and LTC residents will be provided with a fob for free access to the building. In memory care suites, keys and fobs are not normally provided.

Tell us about the staffing. Who will be in charge of the building? Who will be caring for the residents and what type of care will they provide? What are their qualifications? Where did they receive their training?

Operational support at Points West Living communities is provided by Connecting Care (2000) Inc. Resources are available in the areas of Resident services, human resources, leadership and team building, and operations. The community has a local experienced General Manager in charge of the day-to-day operations. Other members of the team employed by Points West specialize in hospitality services, such as developing recreational activities, meal preparation and delivery, housekeeping, administration or maintenance.

There are Certified Health Care Aides (HCA) providing most of the hands-on personal care such as bathing, grooming, dressing, toileting, medication assistance and other services for the residents. Licensed Practical Nurses (LPN) perform nursing care functions, such as assessments, injections, wound dressings, and any other tasks that do not fall within an HCA's scope of practice. Both HCA's and LPN's provide support 24/7. These clinical services are provided by Saint Elizabeth Health Care, under the oversight of Connecting Care (2000) Inc.

Alberta Health Services provide health care professionals for clinical care management. The Care Manager, a Registered Nurse, in collaboration with the team (Resident and family/guardian, LPN, HCA's), will develop the plan of care to meet the resident’s needs and oversee the implementation and evaluation of the plan. On-Call services by Registered Nurses are provided by the Alberta Health Services Home Care program.

Does the community have Home Care services in the ISL suites?

Yes. Home Care services are available for residents assessed by Alberta Health Services. Clinical Care Management services will be provided by Alberta Health Services, and the care services are provided by our team.

Do couples need to live separately for one to get care?

No. Points West Living supports couples to stay together, if they choose to do so, whenever possible. Often a couple can be accommodated in a 1 Bedroom DSL Suite, or more care can be provided in an ISL Suite. Another option is to live in separate suites, but in the same community.

Do I need to give up my pet to move in?

No. Pets are very welcome to join you. They must be well behaved, well cared for, have all of their immunizations up-to-date, and be kept on a leash at all times in common areas. Pets can be a maximum of 35 lbs., and will be interviewed by the manager. A $500 pet deposit is required.

Will this community have its own bus service for Doctor's appointments, a bank run, shopping, etc. and will there be a fee to use this service?

There is currently no plan to purchase a bus. We are open to considering this option, based on the wishes of the residents, and the requirement for a bus based on the services available locally (Red Deer Transit, Action Bus, private transportation companies). If such a program is developed, it will be structured to run on a cost-recovery basis.

What types of amenities will be included?

A main floor multipurpose/dining room, family dining room, bistro, hair salon, exercise room, assisted bathing spas, reading room, social space, guest suite, cottage living rooms, cottage kitchens and dining rooms, cottage laundry rooms, ample parking, patios, decks, and courtyards with walking paths and gardens. The main floor also houses a children's daycare and has space for one other commercial tenant.

Who provides the food? Does it come in frozen? Where is it prepared and by whom? Is there a dietician involved in the planning of the meals and special diets?

Points West Living provides home-made meals. We offer Residents a variety of choices, allowing them to enjoy local favorites, familiar foods and specialties. Fresh fruits and vegetables are used as often as possible. All food is prepared fresh daily, in-house by our care partners who
are trained in food preparation and handling, and follow a 9 week menu cycle. Menus are based on the Canada Food Guide and are approved by a Registered Dietician. Texture modified diets are available and managed on site.

If the menus are pre-planned, what about holidays, special events, or requests?

While there is a 9 week menu cycle, there is always flexibility within that cycle. All menus are reviewed monthly with special consideration given for holidays; special events and occasions; as well as residents' comments and requests.

Will there be a Physician on call?

No. Supportive Living is a community based program, and not a medical facility such as a Long Term Care Centre. Residents will continue to see their own Doctor in the community in same manner as before moving to Points West Living Red Deer. Doctors can make home visits.

Who can live at Points West Living?

Points West Living -  Designated Supportive Living & Long-Term Care:
The Designated Supportive Living residents will be assessed by Alberta Health Services through Coordinated Access for Points West Living. Talk with your current Home Care Case Manager, your family Doctor, or call the Alberta Health Services at 1-855-371-4122.

Points West Living - Independent Supportive Living:

The 25 Independent Supportive Living suites are available to individuals wishing to have the  services offered by Points West Living Red Deer (safe and social environment, meals, housekeeping, recreation, 24/7 staffing). Please contact the office at 587-457-9245 for more information. Applications are available for download here  OR  contact the General Manager to arrange for a tour and an application package.