Stettler - FAQ

When did the community open?

This beautiful two-storey community opened in the Summer of 2013.

How many of the 104 suites will be available for Low-Income Seniors, and what will their rent be?

88 suites are available for low to moderate income seniors. Please see the table below. All Rates are approximate.

Is there a choice in room size, layout?

There are three styles of suites, 2-Bedroom, 1-Bedroom, and Studio. There are two layouts for Studios, six-floor plans for 1 Bedroom Suites, and two-floor plans for 2 Bedroom Suites. See Floor Plans.

Are appliances included?

In the 1-Bedrooms – Suite C, there is a microwave, and an apartment-sized fridge, (approximately 9 cubic feet). In the 1-Bedroom and 2-Bedroom Suites A, B, C, D E, F & G there are 6 appliances including a range, microwave, dishwasher, fridge, washer, and dryer. In the Studio suites, there is a microwave, and a beverage-size fridge provided.

What services does the rent cover?

The Rental Rates include weekly light housekeeping, basic cable, power, heat and water, and three meals per day and snacks; weekly linen services. Extras would include a telephone and personal laundry. The 16 Independent Supportive Living suites with full kitchens will be provided with Dinner, with the option of adding other meals.

How often does the rent go up, and by how much?

Rental rates, if they change, would increase 1 time per year. Any increase for Designated Supportive Living suites is based on Alberta Health setting Long Term Care Room Rental Rates.

Tell us about the staffing. Who will be in charge of the building? Who will be caring for the tenants and what type of care will they provide? What are their qualifications? Where did they receive their training?

There will be Certified Health Care Aides (HCA) providing most of the hands-on personal care such as bathing, grooming, dressing, toileting, medication assistance, and other services to the residents. Licensed Practical Nurses (LPN) will perform nursing care functions, such as injections, wound dressings, and any other tasks that do not fall within an HCA’s scope of practice.

The site will have an experienced Health Care Administrator managing the day-to-day operations. Support to the Administrator will be provided by Connecting Care (the Manager). Other staff employed by Points West will assist with hospitality services, such as food services, housekeeping, and maintenance.

Alberta Health Services will provide Health Care Professionals for case management. The Case Manager, in collaboration with Team (resident and family/ guardian, LPN, HCAs), will develop the plan of care to meet the resident’s needs and oversee the implementation and evaluation of the plan. On Call services by Registered Nurses will be provided by the Alberta Health Services Home Care program.

Will this site have Home Care in the Independent Supportive Living suites?

Yes, Home Care services will be provided by Points West Living Health Care Aides (HCA) for residents assessed by Alberta Health Services. Case Management services will continue to be provided by Alberta Health Services.

Will this community have its own bus service for Doctor's appointments, a bank run, shopping etc. and will there be a fee to use this service?

There is currently no plan to purchase a bus.

What types of on-site Amenities will there be?

Hair Salon; Exercise Room; Spa Tub Room; Multi-Purpose Room; Church; Guest Room-1; Cottage Living Rooms; Cottage Kitchens; Laundry Rooms; Ample Parking; patios; 2nd-floor decks; Courtyards (secure and non-secure); Walking Paths; and Gardens.

Who provides the food? Does it come in frozen? Where is it prepared and by whom? Is there a dietician involved in the planning of the meals and special diets?

Points West Living provides home-made meals. We offer residents a variety of choices, allowing them to enjoy local favorites, familiar foods, and specialties. Fresh fruits and vegetables are used when possible. All food is prepared fresh daily, on-site by employee care partners of Points West Living Stettler. Staff are trained in food preparation and handling. They prepare food based on a 9-week menu cycle. Menus are based on The Canada Food Guide and are approved by a Dietary Technologist. Texture-modified diets are available and managed on site.

If the menus are pre-planned, what about holidays, special events, or requests?

While there is a 9-week menu cycle, there is always flexibility within that cycle. All menus are reviewed monthly with special consideration given for holidays; special events and occasions; as well as residents' requests.

Will there be a Physician on call?

No. Supportive Living is considered community-based, not medical facility based. Residents would maintain their Physician in the community and would continue accessing physician services in the same manner as before moving to Points West Living.

Who can reside at Points West Living?

Points West Living – Designated Supportive Living:

The 88 Designated Supportive Living residents will be assessed by Alberta Health Services through Coordinated Access for Points West Living. Inquiries on the assessment and placement process can be obtained by contacting the Alberta Health Services Intake Nurse in Stettler at (403) 742-4461.

Points West Living – Independent Supportive Living:

The 16 Independent Supportive Living suites are available to individuals wishing to have the services offered by Points West Living Stettler (safe environment, meals, housekeeping, recreation, 24/7 staffing). Please contact the office at 403-740-7700. Applications are available for download at www.pointswestliving.com. After the application is completed, please fax to 403-742-1514; or scan and email to gm.stettler@pointswestliving.com.